🔄 Refund & Return Policy – Indians IPTV

📍 Visit Us: www.indiansiptv.com
📧 Support: Support@indiansiptv.com | ☎️ +1 877-877-4488

🙏 Thank You for Choosing Indians IPTV

At Indians IPTV, we know your entertainment matters—and we’re proud to provide high-quality OTT boxes and streaming subscriptions trusted by thousands of satisfied users. Your happiness is our priority, and we’re here to support you every step of the way.

Please take a few moments to review our Refund & Return Policy, carefully designed to be transparent, fair, and helpful.

⚠️ Before Requesting a Refund

We strongly recommend contacting our Customer Support before filing any disputes. In many cases, we can quickly resolve your issue—saving you time, money, and frustration.

⚠️ Please Note: Disputes filed without contacting us first may result in loss of both your payment and service access. Disputed transactions are not eligible for refunds.

📦 Refund & Return Policy for OTT Boxes

We stand by the quality of our OTT boxes. All devices are thoroughly tested before shipment and come with lifetime technical support.

✅ You May Be Eligible for a Return or Refund If:

• The OTT box is defective on arrival or not working due to a manufacturing issue.
• You notify us within 7 calendar days of delivery.
• You provide clear photo/video proof of the issue.
• The product is returned in original condition, with packaging, remote, cables, and manuals.

❌ Non-Returnable / Non-Refundable Situations

Unfortunately, we cannot offer refunds in the following scenarios:

• ❌ You simply changed your mind after purchase.
• ❌ You’re unhappy with the IPTV app/channel lineup (please use our Free Trial before purchase).
• ❌ Damage occurred due to mishandling or unauthorized third-party apps.
• ❌ Your internet is unstable, blocked by your ISP, or not fast enough.
• ❌ Issues were not reported within the 7-day return window.
• ❌ You stopped using the device for personal reasons (relocation, switching providers, etc.).

🔄 Exchanges

If your box qualifies as defective within 7 days, we will gladly exchange it for a new one. Shipping charges may apply depending on your location.

📌 Additional Information

• All boxes are pre-tested and verified functional before shipping.
• Please verify IPTV compatibility with your internet or TV device using our Free Trial
• Refunds, once approved, are processed within 7–10 business days to your original payment method.
• Shipping fees are non-refundable, unless your return is due to a verified defect.

💻 Refund Policy for IPTV Subscriptions

We aim to deliver a smooth and enjoyable streaming experience. If you experience a critical issue that makes the service completely unusable and we cannot fix it, a refund may be granted within 7 days.

📥 How to Request a Refund:

Email: Support@indiansiptv.com
Subject: Request for Refund – [Your Order ID]

Include in your message:
✔ A description of the issue
✔ Screenshot or video (if possible)
✔ Confirmation that you allowed us time to resolve it

✅ Refund Eligibility

• Your request is made within 7 days of purchase
• The issue persists despite troubleshooting
• You’ve given us a fair chance to fix it

🚫 Non-Refundable IPTV Cases

We are unable to offer refunds under the following conditions:

• ❌ Dissatisfaction with channel lineup or features
• ❌ Buffering/freezing due to internet or ISP issues
• ❌ Change of mind or switching to another provider
• ❌ Service was used for more than 7 days without reporting issues
• ❌ Personal issues like moving, financial constraints, or device incompatibility not caused by us
• ❌ Improper use of third-party apps or unapproved modifications

📡 Service Interruption Policy

If our service experiences a full outage on our end for 72+ consecutive hours, we will:

• Extend your subscription based on the downtime
• OR offer other fair compensation, as appropriate

💬 Why Customers Trust Indians IPTV

• ✔️ Pre-installed, ready-to-use OTT boxes
• ✔️ Lifetime support for all hardware
• ✔️ No hidden terms – clear and fair policies
• ✔️ U.S.-based support team that cares
• ✔️ Free trial available – test before you commit

🤝 We’re Here to Help

We don’t just sell boxes or subscriptions—we build relationships based on trust, transparency, and support. If you have any questions or concerns, don’t hesitate to reach out.

📞 Call: +1 877-877-4488
📧 Email: Support@indiansiptv.com
🌐 Website: www.indiansiptv.com

We appreciate your business and look forward to keeping you entertained!