FAQ'S

What People asked from us

Welcome to our Frequently Asked Questions (FAQ) section, designed to address a variety of common queries. Whether you’re curious about our products, services, or policies, you’ll find a wealth of information here. If any questions persist, our dedicated support team is ready to provide personalized assistance. Feel free to explore, and if you need further help, don’t hesitate to reach out—we’re here to ensure you have all the information and support you need.

IPTV (Internet Protocol TV) represents the cutting-edge method of television viewing, supplanting traditional cable TV or satellite dish setups atop roofs, as well as D2H (Direct To Home) services. Utilizing a high-speed fiber internet connection, a LiveTV channel seamlessly downloads streams while providing viewers with a live TV experience. This innovative platform enables users to access a wide range of content, including live TV channels, movies, shows, and sports events, both in real-time and through downloadable VOD series.

Utilizing an IPTV service is lawful when obtained from an authorized dealer or provider. This practice is legal in the USA and various other countries.

We offer several payment options for your convenience, including Cash App, Venmo, Zellepay, Bank Transfer, Apple Pay, and bitcoin/Crypto. Please note that we are not currently accepting Credit Card or debit card payments.

In essence, IPTV is an entertainment option provided to subscribers of Internet Service Providers (ISPs). It’s akin to services like Hulu and Netflix but is offered externally. While some IPTV services are restricted to specific countries, others are available worldwide. Regardless of location, they all operate using the same IPTV system. This system allows users to download media content and enjoy uninterrupted viewing.

Certainly! Our IPTV service is available globally, ensuring you can enjoy your preferred channels and content from any location.

Performing a restart of your Router and Device can resolve 90% of issues! Before troubleshooting further, it’s crucial to restart your equipment. Begin by powering off your router, disconnecting the plug for 1 minute, and then powering it back on. This action clears the cache from your router. Next, turn off your TV box or Smart TV, disconnect the plug for 1 minute, and then turn it back on. This process clears out old cache settings from your router and device, ensuring a fresh connection. It’s often the solution to many problems and is essential before other troubleshooting steps can be taken.

Sure! Please share your order ID or current username along with

You can use multiple devices for viewing, but not simultaneously. Using multiple devices at the same time will result in account suspension without refund. If your service is linked to a MAC address, it cannot be used on two devices simultaneously due to each device having a unique MAC address. MAC address usage is specific to one TV, as it’s unique to that device. If you’re using an IPTV service through an application with a username and password, it can be used on two devices, but not concurrently. Restreaming is strictly prohibited.

Our service operates worldwide without the need for a VPN. However, in the event that the service is blocked by your internet provider, you can utilize any VPN to access it.

Re-streaming or reselling our service is strictly prohibited. Any account found engaging in re-streaming will be banned permanently, and refunds will not be provided.

What is EPG? EPG stands for Electronic Program Guide, which is an on-screen guide displaying scheduled broadcast television programs. Please note that EPG availability may vary by country. We recommend trying our free trial before purchasing a subscription to ensure compatibility with your location.

To resolve the issue, please follow these steps:

  1. Unplug your TV and router from the wall for 1 minute.
  2. Re-upload your M3U file or m3u URL on the SIPTV website.
  3. If the issue persists, your IP address may be blocked.
  4. Please keep us updated on your progress.

Note: Before re-uploading the playlist, ensure to use the “delete playlist” option.

Our services utilize cutting-edge H264 technology, providing superior compression and quality. The IPTV stream sizes typically hover around 8 Mbit. However, during channel changes, the H264 protocol may briefly increase to ensure a smooth picture transition. Hence, a minimum internet connection speed of 16 Mbit is recommended, rising to 30 Mbit for HD channels.

Here’s how to adjust the buffering settings on your MAG Set top box or STB Emu to resolve buffering issues:

  1. After loading the Portal, navigate to Menu and then select Settings.
  2. Scroll down and choose Advanced Settings.
  3. Use the slider under Buffering to adjust the delay. We recommend starting with a setting of 6 to 10 seconds.
  4. Once adjusted, select OK to confirm. This will enable the device to create a longer buffer, helping to alleviate any buffering problems.

The adult content on the MAG box is secured with a 4-digit PIN code or parental control password: 0000. This code grants access to the adult content. If you encounter any issues, please reach out to our support team for assistance. They will provide you with the latest code if necessary.

Our service aims for high reliability, but achieving 100% uptime on all channels is not feasible in our industry. We prioritize providing you with quality service at discounted rates. If a channel experiences downtime, we promptly work to restore it by swapping sources and notifying our provider. However, if your reliance on a single channel being operational at all times is critical, you may want to consider cable or satellite as your primary service, with ours as a secondary option. Before reporting a channel issue, please follow these guidelines:

  1. Wait a few minutes as we may be actively resolving the issue.
  2. Check if the problem affects all channels; if so, it may be an issue on your end.
  3. Reboot your devices, including STBs, Android Boxes, Routers, and Cable modems, and wait 30 seconds before restarting.
  4. Ensure that devices are connected via Ethernet cable rather than Wi-Fi.
  5. If the above steps do not resolve the issue, consider using a VPN service.

Having trouble loading the portal? Here’s a quick fix: Press the Menu button (for mini menu), then navigate to Profiles and select your profile. This action will force load your portal, ensuring that your Portal URL is correctly entered in your Portal URL settings.

This issue is commonly observed with STB Emu/Smart STB on Sony smart TVs. Follow these steps to resolve it:

  1. Long press the OK/Select button and access settings.
  2. Navigate to Key Configuration Settings.
  3. Click on the grey bar labeled ‘Add Key.’
  4. Press your desired button (e.g., fast forward).
  5. Scroll down to ‘Select Action’ and choose ‘Volume Down.’
  6. Click ‘Save’ to confirm.
  7. Exit the settings, select a channel, adjust the volume, and hopefully, the issue is resolved.
 

If you encounter buffering and looping issues while using STB Emulator, adjusting the Media Player settings can often resolve these issues. Here’s how to do it in detail:

  1. Open the STB Emulator application on your device.
  2. Access the settings menu by either pressing the menu button on your remote control or navigating to the settings icon within the application interface.
  3. Within the settings menu, look for the option related to Media Player settings. This option may be labeled differently depending on the version of the STB Emulator you are using, but it is typically found under the “Playback” or “Video” settings section.
  4. Once you locate the Media Player settings, you should see a list of available media players. The two recommended options to try are Exo Player and LJK Player.
  5. Select either Exo Player or LJK Player from the list of available options by clicking on it.
  6. After selecting your preferred media player, save the changes by following the on-screen prompts or selecting the “Save” button.
  7. Exit the settings menu and return to the main interface of the STB Emulator application.
  8. Test the playback of your content again to see if the buffering and looping issues have been resolved.

It’s worth noting that the effectiveness of different media players may vary depending on your device’s specifications and the nature of the content you are trying to play. Therefore, you may need to experiment with different media player options to find the one that works best for your specific setup.

Buffering issues can occur due to various factors such as slow internet speed or high internet traffic. Here are the common causes and resolutions:

Causes:

  1. Slow internet connection: Low internet speed or bandwidth congestion, especially if multiple users are using the network simultaneously. To troubleshoot, disconnect other users from the network and try again.
  2. Wi-Fi usage: Wi-Fi connections can be slower and less reliable compared to wired connections. Consider connecting directly to your router using an Ethernet cable or a powerline adapter.

Resolutions:

  1. Direct connection: Connect your device directly to the router using an Ethernet cable or a powerline adapter.
  2. Proximity: Move your device closer to the router to improve Wi-Fi signal strength.
  3. Wi-Fi channel change: Change your Wi-Fi channel to minimize interference from nearby devices.

No, you’ll connect to our servers via the Internet, eliminating the need for dish and satellite equipment.

We are compatible with a wide range of devices, including:

  • Mag Boxes
  • Dreamlink Devices
  • Buzz Tv Devices
  • Formuler Devices
  • OPENBOX
  • VLC Player
  • STB Emulator
  • Perfect Player
  • GSE Smart IPTV Player
  • Smart IPTV Player
  • IPTV Smarters
  • Kodi
  • Roku
  • Enigma Devices
  • And many more!

For TVs, compatibility varies:

  • Any Android TV will work using Perfect Player, GSE, and many more apps.
  • Amazon Fire TV Stick: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • LG: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • Samsung: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • Sony: Opera-based Sony TVs will work with the SS IPTV app and OTT Player. Sony also makes Android TVs which are compatible.

These are the TVs we know for sure work with IPTV. If you have a TV that isn’t listed and is non-Android based, please let us know.

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