What People asked from us

Welcome to our Frequently Asked Questions (FAQ) section, designed to address a variety of common queries. Whether you’re curious about our products, services, or policies, you’ll find a wealth of information here. If any questions persist, our dedicated support team is ready to provide personalized assistance. Feel free to explore, and if you need further help, don’t hesitate to reach out—we’re here to ensure you have all the information and support you need.

IPTV stands for Internet Protocol Television. It is a service that delivers television content over the internet instead of traditional cable or satellite.

IPTV works by streaming content through your internet connection. You can access live TV channels, on-demand videos, and other content using an IPTV box, app, or compatible device

You need a stable internet connection, an IPTV subscription, and a compatible device such as a smart TV, IPTV box, smartphone, tablet.

Utilizing an IPTV service is lawful when obtained from an authorized dealer or provider. This practice is legal in the USA and various other countries.

In essence, IPTV is an entertainment option provided to subscribers of Internet Service Providers (ISPs). It’s akin to services like Hulu and Netflix but is offered externally. While some IPTV services are restricted to specific countries, others are available worldwide. Regardless of location, they all operate using the same IPTV system. This system allows users to download media content and enjoy uninterrupted viewing.

Yes, you can use our IPTV service while traveling, as long as you have a stable internet connection.

If your country restricts IPTV services, you can use a VPN (Virtual Private Network) to access our content. Ensure the VPN you choose supports streaming and has servers in regions where our service is accessible.

To subscribe, go to our website, choose a plan, and complete the checkout. Once done, you’ll receive a billing email with payment instructions to finish setting up your service.

Yes, we offer a 24-hour trial period. Please note that during live sports events, the trial service may be temporarily unavailable but will resume once the event is over.

We offer various payment options for USA customers, such as Cash App, Venmo, Zellepay, bank transfer, Apple Pay, cryptocurrency, and other secure methods listed on our website. Canadian customers can use E-Transfer, while European customers can pay in their local currency like Euro or Pound through bank transfer, among others.

Yes, you can change your subscription plan at any time by logging into your account and selecting the desired plan or contacting with customer support team.

To cancel your subscription, log into your account, go to the subscription settings, and follow the cancellation instructions. Please note that cancellations must be made before the next billing cycle.

We use industry-standard encryption and security measures to protect your personal information. Your data is securely stored and only used for providing our services.

Our refund policy varies based on the subscription plan. Please refer to our Terms of Service for detailed information on refunds and cancellations.

Log into your account on our website and navigate to the account settings to update your personal information, payment details, or subscription preferences.

An IPTV box is a device that connects to your TV and the internet, allowing you to stream IPTV content.

Connect the IPTV box to your TV using an HDMI cable, plug it into a power source, and connect it to your internet (via Wi-Fi or Ethernet). Follow the on-screen instructions to complete the setup.

Ensure that all cables are properly connected and that you have a stable internet connection. Restart the box and check for software updates. If the issue persists, contact our customer support for assistance.

Yes, as long as your IPTV box is compatible with our service. Please check our website for a list of compatible devices.

Firmware updates can usually be done through the settings menu on your IPTV box. Follow the on-screen instructions to complete the update. Ensure your box is connected to the internet during the process.

Ensure your IPTV box is placed in a well-ventilated area and not covered by other objects. If overheating persists, turn off the box and contact customer support.

An IPTV box is specifically designed for IPTV services, offering optimized performance for live TV streaming, channel surfing, and on-demand content. Regular streaming devices may support a variety of streaming apps but may not provide the same dedicated features for IPTV.

You can connect your IPTV box to your home network via Wi-Fi or an Ethernet cable. For a more stable connection, especially for live streaming, we recommend using an Ethernet cable.

Check your network settings and ensure your Wi-Fi or Ethernet connection is active. Restart your router and IPTV box. If the problem persists, try resetting your network settings on the IPTV box or contact customer support.

Most IPTV boxes come with a pre-installed app store where you can download various streaming apps, utility apps, and games. Check the app store on your device for available options.

Go to the settings menu on your IPTV box, find the system or device options, and select “Factory Reset” or “Reset to Factory Settings.” Note that this will erase all data and settings on the device.

Ensure your device firmware is up to date. Clear the cache and remove any unused apps or data. If the problem persists, perform a factory reset or contact customer support for further assistance.

Use the remote control to navigate to your preferred channels or content. Look for an option to add to favorites or bookmark the content for quick access later.

We recommend a minimum internet speed of 10 Mbps for standard definition and 25 Mbps for high definition streaming to ensure a smooth viewing experience.

Ensure you have a stable internet connection and that no other devices are consuming large amounts of bandwidth. You can also try lowering the video quality in the settings.

You can use multiple devices for viewing, but not at the same time. Using more than one device simultaneously may result in account suspension without refund. If your service is tied to a MAC address, it can only be used on one device at a time since each device has a unique MAC address. For IPTV services accessed via username and password, they can be used on two devices but not concurrently. Restreaming is strictly prohibited.

Yes, many of our channels and on-demand content offer subtitles and multiple language options. You can enable these features through the settings menu.

Our service is compatible with a wide range of devices including smart TVs, IPTV boxes, smartphones, tablets, and computers. Check our website for a detailed list of supported devices.

You can contact our customer support team via email, phone, or through the contact form on our website. Our support hours and contact details are listed on the website.

Click on the “Forgot Password” link on the login page and follow the instructions to reset your password. You will receive an email with a link to create a new password.

Yes, we provide technical support for setting up your IPTV box and app installation. Contact us via email for detailed instructions and assistance.

Yes, you can transfer your subscription to another compatible device. Contact our support team for guidance on how to do this.

We value your feedback. You can share your thoughts by reviewing us on any review website, using our website’s contact form, or emailing our customer support team directly.

Performing a restart of your Router and Device can resolve 90% of issues! Before troubleshooting further, it’s crucial to restart your equipment. Begin by powering off your router, disconnecting the plug for 1 minute, and then powering it back on. This action clears the cache from your router. Next, turn off your TV box or Smart TV, disconnect the plug for 1 minute, and then turn it back on. This process clears out old cache settings from your router and device, ensuring a fresh connection. It’s often the solution to many problems and is essential before other troubleshooting steps can be taken.

Sure! Please share your order ID or current username along with

Our service operates worldwide without the need for a VPN. However, in the event that the service is blocked by your internet provider, you can utilize any VPN to access it.

Re-streaming or reselling our service is strictly prohibited. Any account found engaging in re-streaming will be banned permanently, and refunds will not be provided.

What is EPG? EPG stands for Electronic Program Guide, which is an on-screen guide displaying scheduled broadcast television programs. Please note that EPG availability may vary by country. We recommend trying our free trial before purchasing a subscription to ensure compatibility with your location.

To resolve the issue, please follow these steps:

  1. Unplug your TV and router from the wall for 1 minute.
  2. Re-upload your M3U file or m3u URL on the SIPTV website.
  3. If the issue persists, your IP address may be blocked.
  4. Please keep us updated on your progress.

Note: Before re-uploading the playlist, ensure to use the “delete playlist” option.

While we strive for high reliability, achieving 100% uptime on all channels isn’t feasible in our industry. We prioritize delivering quality service at discounted rates. If a channel experiences downtime, we promptly work to restore it by swapping sources and notifying our provider. However, if uninterrupted access to specific channels is critical, cable or satellite services may be more suitable as your primary option. Before reporting a channel issue, please follow these steps:

  • Wait a few minutes as we may be resolving the issue.
  • Check if the problem affects all channels; if so, it might be on your end.
  • Reboot your devices (STBs, Android Boxes, Routers, Cable modems), and wait 30 seconds before restarting.
  • Ensure devices are connected via Ethernet cable instead of Wi-Fi.
  • If issues persist, consider using a VPN service.

If you’re experiencing loud volume issues with STB Emu or Smart STB on Sony smart TVs, follow these steps to resolve it:

  1. Long press the OK/Select button to access settings.
  2. Navigate to Key Configuration Settings.
  3. Click on the grey bar labeled ‘Add Key.’
  4. Press your desired button (e.g., fast forward).
  5. Scroll down to ‘Select Action’ and choose ‘Volume Down.’
  6. Click ‘Save’ to confirm.
  7. Exit the settings, select a channel, adjust the volume, and the issue should be resolved.

If you encounter buffering and looping issues while using STB Emulator, adjusting the Media Player settings can often resolve these issues. Here’s how to do it:

  1. Open the STB Emulator application on your device.
  2. Access the settings menu by either pressing the menu button on your remote control or navigating to the settings icon within the application interface.
  3. Within the settings menu, look for the option related to Media Player settings. This option may be labeled differently depending on the version of the STB Emulator you are using, but it is typically found under the “Playback” or “Video” settings section.
  4. Once you locate the Media Player settings, you should see a list of available media players. The two recommended options to try are Exo Player and LJK Player.
  5. Select either Exo Player or LJK Player from the list of available options by clicking on it.
  6. After selecting your preferred media player, save the changes by following the on-screen prompts or selecting the “Save” button.
  7. Exit the settings menu and return to the main interface of the STB Emulator application.
  8. Test the playback of your content again to see if the buffering and looping issues have been resolved.

It’s important to note that the effectiveness of different media players may vary depending on your device’s specifications and the nature of the content you are trying to play. Therefore, you may need to experiment with different media player options to find the one that works best for your specific setup.

Experiencing excessive buffering can be caused by various factors such as slow internet speed or high internet traffic. Here are the common causes and resolutions:


  1. Slow internet connection: Low internet speed or bandwidth congestion, especially if multiple users are using the network simultaneously. To troubleshoot, disconnect other users from the network and try again.

  2. Wi-Fi usage: Wi-Fi connections can be slower and less reliable compared to wired connections. Consider connecting directly to your router using an Ethernet cable or a powerline adapter.


  1. Direct connection: Connect your device directly to the router using an Ethernet cable or a powerline adapter.

  2. Proximity: Move your device closer to the router to improve Wi-Fi signal strength.

  3. Wi-Fi channel change: Change your Wi-Fi channel to minimize interference from nearby devices.

No, you’ll connect to our servers via the Internet, eliminating the need for dish and satellite equipment.

We are compatible with a wide range of devices, including:

  • Mag Boxes
  • Dreamlink Devices
  • Buzz Tv Devices
  • Formuler Devices
  • VLC Player
  • STB Emulator
  • Perfect Player
  • GSE Smart IPTV Player
  • Smart IPTV Player
  • IPTV Smarters
  • Kodi
  • Roku
  • Enigma Devices
  • And many more!

For TVs, compatibility varies:

  • Any Android TV will work using Perfect Player, GSE, and many more apps.
  • Amazon Fire TV Stick: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • LG: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • Samsung: Yes, if it’s a smart TV, via STB Emu or Smart IPTV (note: these are paid apps).
  • Sony: Opera-based Sony TVs will work with the SS IPTV app and OTT Player. Sony also makes Android TVs which are compatible.

These are the TVs we know for sure work with IPTV. If you have a TV that isn’t listed and is non-Android based, please let us know.

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